Terms & Conditions
Welcome to the Laura Johnson Jewellery website. By using this site you are acknowledging that you have read and agree with the following terms and conditions. These terms and conditions may be changed or added to at any time and were last updated in February 2025.
Products Or Services Provided
The Laura Johnson Jewellery website offers handcrafted jewellery for sale. Items made from sterling and / or fine silver weighing over 7.78gm will be hallmarked at the Edinburgh Assay Office. Lighter items may be hallmarked on request.
Description of Goods
Every effort has been made to display a true representation of jewellery items in images and text, however, due to the handmade nature of Laura Johnson’s jewellery there will be variation between pieces. Please note that a macro lens is used to show detail of the jewellery pieces and so they may not be shown as actual size; it is important therefore to check measurement details carefully before ordering. Colours may vary on different devices and lighting conditions.
Orders
All orders are subject to acceptance and availability; Laura Johnson reserves the right to refuse any order.
Prices and Payment
Prices for each jewellery item and delivery charges are stated in pounds sterling on product listings. Payment is due at the point of ordering and this site accepts credit or debit card payment through Stripe. Laura Johnson Jewellery is not VAT registered.
Shipping and Delivery
Ready to ship jewellery will be dispatched within five working days and usually between two and three working days. Made to order jewellery dispatch date will be arranged at the time of order and is usually dispatched within ten to fourteen working days. Any stated delivery time is an estimate only.
Due to new legislation at this time orders can only be accepted from England, Scotland and Wales. We hope to be able to ship to Northern Ireland and the EU again soon. Once orders are made and paid for delivery will be arranged by Royal Mail or an alternative third party shipping company. Proof of postage will be secured at time of dispatch.
We are not responsible for any items lost or damaged during transit. However, we will assist with claims where possible if the shipping service offers insurance.
Customer Responsibilities
You are responsible for providing accurate shipping information during checkout. Any errors in the delivery address may result in delays or loss of the package, and you will be responsible for any additional costs incurred.
Cancellation
Orders can be cancelled any time before dispatch by emailing Laura using the contact form. If there is a need to cancel after dispatch then please follow the return and refund policy outlined below.
We reserve the right to cancel any order made on this site if:
We have insufficient stock to supply the order
We do not deliver to your area
Returns and Refunds
It is hoped that you will be delighted by your new jewellery. However, if you are not satisfied with your purchase please let Laura know using the contact form. Exchanges and returns can be made within 14 days of receipt of goods for mainland UK sales. Please contact Laura with the product name, invoice number and reason for return should you decide to return and item. Returned jewellery must be sent back in their original condition and packaging. Please obtain proof of postage when returning jewellery as all items remain the customer’s responsibility until received by Laura Johnson.
Laura Johnson is not liable for delivery costs or taxes for returned items nor can we be held responsible for any returned items that are damaged or lost in the post. Once we have received the returned jewellery in its original condition a refund will be organised within thirty days.
Faulty or Incorrect Goods
If your jewellery order arrives and is the incorrect item, faulty or damaged then contact Laura Johnson within seven days of delivery so the issue can be resolved as swiftly as possible.
Complaints Procedure
Laura Johnson aims to provide quality handcrafted jewellery and customer service, however, if this was not met then please contact Laura at [email protected] including the following information:
Your full name
Your email address and postal address used for your order
The fact that you are raising a complaint
Any relevant dates relevant to your complaint
A description of the item ordered
Any order number or reference I have provided you with
A summary of the problem you have experienced and why the services were not satisfactory
Your complaint will be acknowledged within five working days and provide a full response by email within fourteen working days.
I may agree with some or all aspects of your complaint and will then aim to offer a satisfactory solution which may include:
Full refund
Partial refund
Credit or voucher
Replacement item
If I do not agree with your complaint I will provide you with details to explain why this is the case.
In the unlikely event the issue cannot be resolved, any disputes will be handled in accordance with the laws of Scotland, and the jurisdiction will be the Scottish courts.
Limitation of Liability
Laura Johnson Jewellery endeavours to ensure that the information on this website is accurate and up to date.
Product Use: Handmade jewellery is delicate and should be treated with care. We are not responsible for any injury or damage caused by improper use of our products.
To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website. If you are a business owner, we shall not be liable for loss of profits, sales, business or revenue, loss of business opportunity, goodwill or reputation, loss of anticipated savings, business interruption or for any other indirect or consequential loss or damage.
Intellectual Property Rights
All designs and images on this website, including product photographs, are the intellectual property of Laura Johnson Jewellery. You may not use our images, designs, or content for commercial or personal purposes without prior written permission.
Disclaimers
We make no representations or warranties, express or implied, that Our Website will meet Your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software or hardware, or that it will be secure.
We make no representations or warranties regarding the accuracy or completeness of the content, or that the content is up-to-date. We shall not be liable to you for any inaccuracy contained in the content or for any reliance you may place on that content.
Indemnification
You agree to indemnify and hold Us, and Our officers, directors, employees, and agents, harmless from any claims, liabilities, damages, and expenses (including legal fees) arising from Your use of Our Website or from Your violation of these Website Terms of Use.
Governing Law
These Website Terms of Use are governed by and construed in accordance with the laws of Scotland. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Scotland.